Scope of application

These general terms and conditions apply to all orders placed by customers residing in Switzerland or the Principality of Liechtenstein via the online store of Active Paws GmbH.

Offer and conclusion of contract

By clicking the button [Order] the customer places a binding order for the products listed in the shopping cart.

In case of payment in advance, the purchase contract is concluded with the confirmation of receipt of the advance payment by Active Paws GmbH.

Right of return

Customers have the right to return the goods during 14 days after delivery of the goods in original packaging. The right of return is exercised by returning the goods, a reason is not required, but helpful for the improvement of the service.

The cost of returning the goods is borne by the consumer.

Upon receipt of the goods, any purchase price already paid will be promptly refunded to the customer.

The right of return is excluded for the following products:

  • articles from special promotions e.g. discounts, special sales
  • opened products
  • Items with the note "this item cannot be returned"
  • products that have been specially ordered from our suppliers for the customer

Prices and shipping costs

The prices stated on the product page are gross prices including the statutory value added tax and additional price components, if any, and are in Swiss francs (CHF).

In addition to the stated prices, shipping costs may apply depending on the delivery address, quantity of goods and item. The exact shipping costs are displayed to the customer in the ordering process. No further costs are incurred for deliveries within Switzerland.

Delivery conditions

Delivery is only made to delivery addresses within Switzerland and the Principality of Liechtenstein, depending on the desired shipping option with the Swiss Post as "PostPac Economy" or "PostPac Priority" without signature.

Shipping costs include loading and packaging charges as well as postage. Shipping costs are calculated according to the total weight of the package. Your package will be shipped at your risk.

If not all ordered products are in stock, ActivePaws GmbH is entitled to make partial deliveries. Due to partial deliveries, the customer will not incur any additional costs.

If all ordered items are in stock, the delivery will take place within 1-2 days. On difficulties during the delivery or during the delivery, unfortunately, we have no influence after handover of the package.

Terms of payment

Payment can be made in advance, by credit card or by Twint. When picking up the goods, the payment methods cash and debit card are also available.

If the payment method prepayment is selected, the buyer will be informed about the respective bank details with the order confirmation. The invoice amount has to be transferred to the account of Active Paws GmbH within 7 days, otherwise the order will be cancelled and the products will be offered in the store again.

If payment is made by credit card, the customer's account will be debited upon completion of the order, unless otherwise agreed.

Reservation of proprietary rights

The goods remain the property of Active Paws GmbH until full payment has been received. Before transfer of ownership, pledging, transfer by way of security, processing or transformation is not permitted without the consent of Active Paws GmbH.


The seller provides warranty by remedying defects. This is done at its discretion by supplementary performance, namely elimination of a defect (rectification) or delivery of a defect-free item (replacement).


For environmental reasons and to reduce costs, we try to use used shipping materials.


The seller excludes liability for slightly negligent breaches of contract. The same applies to breaches of contract by auxiliary persons and substitutes.

Final provisions

Should any provision of these general terms and conditions be invalid, this shall not affect the validity of the remainder of the contract. The contracting parties shall replace the invalid provision with a valid provision that comes as close as possible to the originally intended purpose of the invalid provision, otherwise the relevant statutory provisions shall apply.